Do I need to be connected to the Infiniti InTouch™ Apps companion app to use the system?

Yes, you must be connected to the companion app. Download it from your device’s app store. You’ll be able to enroll in the program directly from the app. To set up your Email and Calendar accounts, you must not only be connected to the companion app, but also set up your login credentials through the Infiniti InTouch display unit. We recommend PIN protecting your Email and Calendar apps for added security.

Can I use the Email app to check email from an address other than the one I use to log into Infiniti InTouch™ Apps?

You can use any email address from a supported provider, regardless of the email you use to login to your InTouch Apps Account.

Does the Calendar app provide an alert prior to a scheduled event?

If you have enabled pop-up reminders, a reminder will appear on the screen 10 minutes prior to the event.

How do I protect my Emails and Calendar appointments from being seen by other drivers of my vehicle?

Through Infiniti InTouch™ you have the option of setting up multiple user profiles and PIN protecting your Email and Calendar accounts. We recommend establishing user profiles for each driver and PIN protecting them if you do not want other drivers to potentially read your Emails or having access to your Calendar appointments. Emails and Calendar appointments are cached so there is a possibility that other drivers could see this information if it is not PIN protected.

There seem to be four apps. I thought the Infiniti Q50 was intended to have more apps than that. Why are there only four?

Infiniti is dedicated to the best experience for its owners and the highest levels of customer satisfaction. The four apps being released to Q50 owners at this time are those that have been validated and approved as meeting our high internal quality standards.

Will there be additional Infiniti InTouch™ Apps made available?

Infiniti is now releasing to Q50 owners four very useful, communication-based Infiniti InTouch™ Apps that have been validated and approved as meeting our high internal quality standards. We have not determined the availability or timing of future App releases.

Where are the music apps, like iHeart Radio and Pandora®?

We have not determined the availability or timing of future App releases.

Why should I sign up for Infiniti InTouch™ Apps if I already have the apps on my phone?

Infiniti InTouch™ Apps are presented on the vehicle display for easy operation. You will now be able to enjoy your apps in the car and on the go.

What are Infiniti InTouch™ Apps?

Infiniti InTouch™ Apps allows you to seamlessly connect your digital life to your vehicle in a new and exciting way. Using your Android® or iPhone® smartphone, Infiniti InTouch™ Apps brings popular smartphone apps to life through your vehicle's display, allowing you to keep your eyes on the road and your hands on the wheel.

When using the Email app, do the email accounts I want to access need to already be present and authenticated on my phone?

You do not need to use the same email as what is authenticated on your phone, however some email providers, such as Gmail, may require you to authorize use through a computer before syncing. Please check with your email provider to determine if you need additional authorization to use email in your Q50

How does Infiniti InTouch™ Apps work?

It works by connecting your smartphone to your vehicle to deliver popular apps and services into your Infiniti, all personalized by you.

What features will my Infiniti InTouch™ Apps system have?

Please refer to the Features & Availability section of the InTouch website.

Can prior model year vehicles be upgraded with new software that is compatible with Infiniti InTouch™ Apps?

There is not an upgrade available for prior model years. For model availability please visit the System Details page for more details.

Where can I test out Infiniti InTouch™ Apps?

Visit InTouch Support page for Tutorials, Tips and Tricks.

Which apps are included with Infiniti InTouch™ Apps?

A list of Infiniti InTouch™ Apps can be found on the System Details page, as well as within the companion app.

Which Infiniti InTouch™ Apps need to be on my smartphone?

The Manage My Apps section of the Infiniti InTouch™ Apps Web Portal or Infiniti InTouch™ Apps companion app will display a smartphone icon next to any app which needs to be downloaded from an app store to your smartphone.

Does Infiniti InTouch™ Apps use my smartphone data plan?

Yes, Infiniti InTouch™ Apps uses your smartphone's data plan to access the associated content and services for each of the apps you choose to have enabled. Standard data rates apply.

Will location-based apps work on Infiniti vehicles without Navigation?

Location-based apps are available on vehicles without navigation, as long as Location Based Services are enabled on your smartphone for these apps.

How do I know if I have the latest version of the Infiniti InTouch™ Apps system?

To experience all the latest apps and features, search “Infiniti InTouch” on your device’s app store to check that your companion app is up-to-date.

Are voice services compatible with Infiniti InTouch™ Apps?

Yes, some of the Infiniti InTouch™ Apps services enable voice input (voice recognition) while others will read out content presented in apps using text-to-speech.

How many email accounts can I set up using the vehicle’s Email app?

The Email app supports up to five different users, and each user can have up to five accounts.

How many calendar accounts can I set up using the vehicle’s Calendar app?

The Calendar app supports up to five different users, and each user can have up to five accounts.

What account types are supported for the Email app?

The Email app will support accounts through Gmail, Outlook.com Mail, Yahoo Mail, and manual set up including detailed information for IMAP or POP accounts. Email does not support VPN accounts.

What account types are supported for the Calendar app?

The Calendar app will support accounts through Google Calendar and iCloud.

How do I rearrange the apps displayed on my vehicle's touch screen?

Hold and drag the icon to the desired location, similar to how you would rearrange icons on your smartphone.