My apps are taking a while to download to the vehicle. Is this normal?

It is normal for the Infiniti InTouch™ Apps companion app to take several minutes to download apps to your vehicle. If downloading is taking longer, check to ensure that the phone is properly paired to the vehicle.

If the system is running or responding slowly or freezing, what can I do?

Infiniti InTouch™ uses an operating system like those found on many computers, tablets and smartphones. Like these devices, sometimes programs do not respond immediately and this may temporarily delay system use. In most situations, simply waiting a few moments longer should be sufficient for the pending operations to complete. The system can be easily reset if it temporarily does not respond to commands or freezes. Simply push down the Audio Power knob for at least 5 seconds. The system will turn off and restart. If you have a 2014 Q50, please contact your local authorized Infiniti retailer to confirm that your vehicle has the September 2014 software update installed.

It takes a while for the system to start-up before I can use audio, phone, navigation, app features, etc. Is this normal?

Due to the large number of features and capabilities that the Infiniti InTouch™ system needs to load on start-up, it may take up to a minute for all functions (such as Apps) to be available. The system will display “Now Loading All Apps…” during this time. During the start-up period, hard button controls for audio and climate will become available before startup is complete.

Can software updates be downloaded directly to the vehicle, so I don't have to go to the Retailer?

The software required to upgrade the system is very large and requires that the system be set to a special installation mode. Updating at your Retailer ensures that the integrity of the software update files are intact and completed.

I heard that I need a software update to start using Infiniti InTouch™ Apps in my MY14 Q50. Is that true?

It is true that you may need to have a software update to start using your Infiniti InTouch™ Apps in your 2014 Q50. To confirm that your vehicle needs the update please contact your local authorized Infiniti retailer to schedule an appointment. If you do need to bring your vehicle in for the software update, it will take anywhere from 1 - 2 hours to be installed.

Will I need to visit the retailer for future upgrades, including new Apps?

It is expected that you will only need to visit the retailer for major system updates.

What happens if I don’t get the software update? Will my car stop working?

Your car will continue to operate. However, this upgrade is recommended for your continued enjoyment of your 2014 Infiniti Q50 and its next generation information technology system. Without this upgrade, the Infiniti InTouch™ system will continue to function, but you will not have access to these new features or any performance enhancements included in the upgrade.